Early Saturday morning our internet stopped working. Fear not, the old TV was still plugging away but being without internet connectivity brought me back to a time where computers were little islands of solitude and trust me, this was not a time I liked returning to. After about an hour of going through the traditional troubleshooting Restart Circus (restart modem, restart router, restart computers… rinse and repeat) I called the lovely folks at Time Warner Cable. The naturally had me go through those same steps again and then told me they would have to send a technician out and the earliest they could come was Tuesday between 2 and 6 (ugh).
Never one to accept defeat at the hands of technology, I soldiered on, trying different things and ultimately calling TW again, trying the old “maybe I’ll get a more knowledgeable customer service rep this time” approach. It turns out that he did have a different answer – he seemed to counter my move with the “throw buzzwords at the clueless customer to get them off your back” approach. Not so fast, Tim from customer service. I am wise to your games! I refuse to buy that “Brooklyn might be having a high bandwidth (er… isn’t high bandwidth a good thing?) issue this weekend. It’s rare – like a solar eclipse (what am I, 5 years old?) – and usually it just fixes itself. If it doesn’t, I see you still have a tech appointment set up for Tuesday afternoon and they’ll get you fixed up.” Ok, Tim. We shall see about this high bandwidth issue. Stay tuned!
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